Privacy and Cookies
Welcome to www.freshflowerseveryday.com (our “website”).
Fresh Flowers Every Day is committed to delivering exceptional flowers to you, our customers. We also respect your privacy. This privacy policy sets out how we use and protects any information that you provide us when you use this website, order from us, correspond with us, or otherwise use our services (collectively, our “Services”). It also tells you about your privacy rights and how certain laws may apply to you.
If you have any queries about this policy or how we use your personal information, please contact us at info@freshflowerseveryday.com
WHAT INFORMATION DO WE COLLECT?
‘Personal data’ means any data which can be associated with you as an individual, either directly or indirectly. We collect different information depending on how you use the Services and how you interact with us.
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Usage data, which includes information about how you use our Services (including your delivery instructions, order/shopping history, search criteria, preferences, website activity, and if you have attended any of our events).
Technical data, such as the device you are using to access our website, your unique device ID, your internet protocol (IP), browser type and version, time zone and location, display settings, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website .
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Marketing and communications data, including any communications we may receive from you, and your preferences in receiving notifications, marketing and other communications from us.
We also collect certain information relating to your payments and transactions via our website. This does not include your payment card details, which you provide direct to our payment processors. (For more information, We do not collect or store payment card details.
Our Services are not intended for collecting or transmitting ‘special categories’ of personal data, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership or health information. We do not collect data about actual or alleged criminal offences.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We will use your identity and contact details so that we can communicate with you about the Services we provide, to facilitate providing any Services you have requested (for example, to create an online account, make a delivery, or sign you up to an event), and to respond to any requests, queries, issues or concerns you may have.
We (and our service providers) will need your payment information to facilitate any payments you authorize.
We have a legitimate interest (reasonable business purpose) in doing so.
We will use your information for our legitimate business reasons where our doing so will not unduly affect your rights.
We will use your identity, contact, usage and marketing information to keep our records up to date.
We will use your usage and technical information to:
- provide and make improvements to our Services, system maintenance, support, reporting and hosting of data, and troubleshooting;
- optimize the performance of our website;
- ensure that our Services are secure;
- analyze how users interact with our Services; and
- develop new products and services.
We may also use any or all of the information above to administer and manage our business in general, to detect and prevent misuse of our Services, and to enforce our Terms and Conditions or any other contract to which we may be a party. If you feel that your interests and fundamental rights outweigh our business purposes, and that we should therefore stop processing your data, please let us know.
You have given us your consent.
To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you sign up to our mailing lists, we will send you updates and marketing information that you have consented to receive. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by emailing us at customerservice@freshflowerseveryday.com. We may also contact you for market research purposes if you have consented to us doing so.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
If you have accepted the cookies on our website, we will use this information for remarketing and behavioral targeting services, and also to personalize your experience of our website and online services. For full information about the cookies we use, please see Section below.
We need to comply with a legal or regulatory obligation.
In certain circumstances, we may need to retain or use your personal data to comply with regulations and/or the law.
HOW DO WE PROTECT YOUR INFORMATION?
We are committed to ensuring that your information is secure in order to prevent unauthorized access or disclosure, and we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
However no transmission of information via the Internet or electronic storage is ever completely secure. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee the security of your data.
2. If you choose to share it via social media
If you choose to interact with us on a public forum, such as social media, our communications may be visible to other users of the platform.
Your personal data may be disclosed or transferred to potential or actual buyers of, investors into or lenders to our business or any of our assets, or any of the advisors or representatives of the above. If so, we will ensure that appropriate confidentiality terms are in place.
On rare occasions, we may share personal data when we believe it is necessary to comply with the law, regulation or legal request (including a court order or government inquiry); to enforce or apply our terms of use or other agreements; in the context of a company reorganization or restructuring exercise; or to protect the rights, property, or safety of Fresh Flowers Every Day, our personnel, our users, or others.
DO WE USE COOKIES?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most major websites use cookies and most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website, and may mean that you are unable to create an account or place an online order with us.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our website, or other online services, may contain links to third party sites whose information practices may be different than ours. Please consult all third party sites’ privacy notices, as we have no control over information that is submitted to, or collected by, third parties.
We will share your data:
1. With our trusted third party service providers
These include:
- Our approved delivery drivers and couriers, as necessary to fulfil any orders you may have placed.
- We share certain information with our information technology providers, such as website and mailing list hosts.
- We may also share data with analysts, consultants and other professional advisors whom we retain for advice in respect of our business operations.
- If you have accepted cookies, we will share certain information with Google Analytics. For further information, please see Section (‘Cookies’) below.
We may share your information with third party partners to provide you with information, including marketing, about services that we think you might want. You may opt out of such sharing by emailing us at info@freshflowerseveryday.com.
Please note that if you decide to opt-out of receiving promotional information or other communications after you have previously opted-in, your change in preference will only affect future contacts; if the information already has been provided to third parties, they may continue to use it. We may still contact you as necessary regarding Fresh Flowers every Day, any request you have made for services or products from Fresh Flowers Every Day, changes to this Privacy Notice and other transactional matters.
As noted above, we do not share your payment information with our payment processors – instead, you provide it to them direct. We use Stripe and PayPal. For information about how they use your personal data, please see their privacy notices at https://stripe.com/gb/privacy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev. The only exception to this is if we suspect that your account is being misused, in which case we may discuss certain aspects of your transaction history and/or identity details with our payment processors
CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Our Services are not intended to be used by children under the age of 18 years, and we do not knowingly collect children’s personal data.
TERMS AND CONDITIONS Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
YOUR CONSENT By using our site, you consent to our online privacy policy.
CHANGES TO OUR PRIVACY POLICY If we decide to change our privacy policy, we will post those changes on this page.