01. What type of flowers do you sell?
We sell premium roses and alstroemeria in every variety and color imaginable. In the coming months, we will begin to offer additional varieties of Colombian grown flowers.
02. What makes Fresh Flowers Every Day different from my local florist?
We are not your everyday florist! Our flowers are still in the field when you order them. Approximately three days before your requested delivery date, your flowers are cut, prepared, packaged, and air-mailed directly to your home. Our flowers come directly to you from Colombia, the flower capital of the world. Your flowers arrive on your doorstep 2-4 days after being cut from the field (compared to 8-10 for florist and other flower retailers). They are shipped and maintained in a temperature-controlled state at all times. They are more beautiful and will last longer than any flowers that you have ever experienced.
03. Do you guarantee your flowers?
Yes! Please contact customer service if you are not completely satisfied with the quality of your flowers with an explanation and a picture of the problem. One of our professionals will reach out to you to ensure that you are fully satisfied with your experience at Fresh Flowers Every Day.
04. What is in the box?
Your flowers will be professionally wrapped and sealed in protective packaging to ensure the health and beauty of the flowers. The flowers are ready to cut and arrange in your favorite vase. You will also receive one or more packets of flower food depending on the quantity of flowers in your order.
05. How do I care for my flowers?
When you receive your flowers, follow these easy steps:
Carefully remove the flowers from the packaging as soon as possible (there are two layers).
Remove any leaves that would touch the water. You can also thin out the other leaves as desired.
Fill a large vase about 1/3 of the way with fresh water (the vase should be at least one-third the height of the stems to keep the stems from bending).
Mix in flower food (or a teaspoon of sugar, drop of bleach, drop of lemon).
Cut about ½ inch off the bottom of the stems at an angle (some people like to cut all of the stems to the same size for easy arranging).
Arrange the flowers in the vase to your desire.
For roses, some people like to remove the guard petals. These are the petals that are a slightly different color and texture that are located on the outside of the blooms. Their purpose is to protect the inner petals.
Place in a cool spot for the longest life.
Enjoy.
06. If I have a big event on a particular day, when should I order my flowers?
Your flowers will arrive fresh from the fields and will not yet be in full bloom. Their peak bloom will be approximately 2-3 days after delivery. You can delay the blooming process by adding ice to the water in the vase or speed the blooming process by putting warm water in the vase.
07. Can I select my delivery date?
You can select the delivery date for your flowers on the check-out form. Your flowers are picked and shipped 2-3 days prior to the desired delivery date. The shipment takes 2 days to travel from Colombia to Miami to your home. Our flowers nearly always arrive via UPS before 10:30 am. Please check the tracking number and your front door! If the flowers are a gift, please let the recipient know when to expect the flowers. It is very important that the flowers are not left outside for a long period of time. This is the single most important thing that you can do to ensure the long-term health of your roses. We strive to deliver your order on time. Virtually all of our deliveries are successful, however, our shipping agreement with UPS requires a window of up to two days after the expected delivery date for mother nature and other unforeseen events. You can track your package through the provided UPS link.
08. What time will my flowers arrive?
UPS or FEDEX will deliver by 10:30 am to over 90% of the US zip codes. The other 10% will arrive by 3:00 pm. You can track your package through the provided UPS or FEDEX link.
09. My purchase is a gift. Will there be an invoice in the box?
We allow you to write a gift note that will be included in the box. There will not be an invoice in the box. Remember to let the recipient know something is coming so the box does not sit outside the home for a long period of time.
10. Do you deliver to PO Boxes?
No.
11. What if my flowers arrive late?
We strive to deliver your order on time. Virtually all of our deliveries are successful, but unfortunately, unforeseen events can happen between Colombia and your home (i.e., weather delays, mechanical failures, etc.). Our shipping agreement with UPS requires for a window of up to two days after the expected delivery date. You can track your package through the provided UPS or FEDEX link. Fresh Flowers Every Day is not responsible for delays due the recipient not being available to sign for the package. FEDEX or UPS will make another delivery attempt the same day or the next business day.
12. Why Should I buy a subscription?
As our name implies, we want you to have Fresh Flowers Every Day, and the easiest way to do that is to sign up for a subscription plan. There in nothing like having fresh flowers every day in your home and we make it easy. No more second-rate flowers or wet bags from the grocery store, just the freshest, most beautiful flowers conveniently delivered to your door. OUR SUBSCRIPTIONS SAVE YOU 10% FROM OUR INDIVIDUAL ORDER PRICES! Follow the 5 simple step in the subscription section and begin enjoying wonderful, fresh cut flowers every day of the year. You can choose to have flowers delivered bi-weekly or monthly. You can choose to select your flowers or have one of our florists surprise you. You can cancel at any time so go ahead give it a try. You will be glad that you did!!
13. Can I select which days that I receive my flowers?
Yes, with a few caveats. We do not deliver flowers on Saturdays, Sundays, or holidays. For our monthly subscriptions, you pick the first date and then we try to deliver on that date (holidays and weekends excluded) each following month. For bi-weekly subscriptions, you pick the first date and then we try to deliver on that same day of the week (holidays and weekends excluded) every two weeks. We strive to deliver your order on time and virtually all of our deliveries are successful, however, our shipping agreement with UPS requires a window of up to two days after the expected delivery date for mother nature and other unforeseen events. You can track your package through the provided UPS link.
14. Can I make changes or cancel my subscription?
Yes, simply log into your account and you can cancel or change your subscription as long as it is at least 7 days before delivery.
15. Can I skip a month?
Yes. As long as we receive your notification 7 days before your scheduled delivery date.
16. When will I be charged?
Your credit card will be charged when you place your order. For monthly subscriptions, your credit card will be charged on the monthly anniversary date. For Bi-weekly subscriptions, your credit card will be charged every two weeks following the initial order.
17. Renewals
All of our subscriptions will continue until canceled. If you reach the end of the period in which you selected flowers (from the self-selection option) and have not made additional selections, you will be placed into Florist Choice until you make new selections.
18. Can I make changes or cancel my order?
Changes and cancellations will be accepted until 5 days before your original desire delivery date. We will charge a 10% of the total amount as a cancellation fee. In any cases changes or cancellations will be accepted or refunded if we have confirmed your tracking number or if the flowers are in transit for delivery. We will charge a 10% of the total amount as a cancellation fee.